Splynx is an ISP billing and network management software with over 10 years in the market, trusted by 1,000+ internet providers across 50 countries

The platform covers the full operational stack an ISP requires: automated billing, network monitoring, customer management, CRM, helpdesk ticketing, field service scheduling, and inventory management - all in one system.

Splynx is built with flexibility at its core. Every billing scenario, service plan, and workflow can be configured to match how a specific ISP operates. An open REST API enables custom integrations and extensions, while out-of-the-box integrations with accounting platforms, global payment gateways, and network vendors allow ISPs to connect their existing infrastructure without rebuilding from scratch.

Key Features

• Automated Billing. Supports recurring and prepaid billing models, handling complex scenarios including broadband, VoIP, LTE data, and mobile plans. Invoicing, payment reminders, and reconciliation run automatically, reducing manual admin work to a minimum.

• Network Management. Built-in RADIUS server handles authentication, authorization, and access control across the network. Combined with SNMP monitoring, IP address management, and bandwidth control, it gives engineers full visibility and centralized control over infrastructure.

• TR-069 ACS. Remote provisioning and management of CPE devices - routers, ONUs, and other customer-side equipment - without requiring on-site visits. Supports firmware upgrades, configuration management, and real-time diagnostics.

• Customer Management. Every subscriber account consolidates personal details, active services, billing history, communication logs, and support tickets in one place. A self-service portal lets customers pay bills, track usage, and manage their accounts independently.

• CRM & Sales. Covers the full customer journey from lead to active subscriber. Supports communication via email, SMS, WhatsApp, and calls.

• Helpdesk & Ticketing. Automated ticket creation and assignment, with full tracking and communication history per ticket. Keeps support teams organized across multiple cases simultaneously.

• Field Service Scheduling. Tools for planning, assigning, and tracking on-site installation and maintenance tasks, with full visibility across field teams. Mobile app for field technicians.

• Inventory Management. Tracks equipment and stock from procurement through to customer deployment, integrated directly with network and customer management workflows.

• Integrations & Open API. Connects with accounting platforms and supports global payment gateways. A REST API enables custom integrations and allows ISPs to extend the platform to fit specific operational requirements.