How to Migrate Your Existing Starlink Dish to unconnected.org
Migrating your existing Starlink dish to unconnected.org ensures continued service with the benefits of our support and management. The process is straightforward but requires coordination with our team. Follow the steps below to transfer your dish seamlessly.
Step 1: Release the Dish from the Previous Account
Before the migration can be completed, the dish must be unlinked from the previous account. This step requires action from the current owner:
Log into the Starlink customer portal at Starlink.com.
Navigate to "Your Starlinks" and click Manage next to the kit to be transferred.
Click Cancel Service on the left. Take note of the Starlink identifier, as it will no longer be visible after removal.
Under Devices, locate the dish, click Transfer, and confirm the conditions.
If the previous owner no longer has access to the Starlink account: Provide the original registered email in your migration request so we can assist in recovering the account or resetting ownership.
Step 2: Gather Required Information
Before initiating the migration, ensure you have the following details:
Kit Number – Found on the Starlink box or the bottom of the dish.
Previously Registered Email Address – The email linked to the Starlink account.
Exact GPS Coordinates – Latitude and longitude of the installation location.
Why These Details Matter:
The kit number is required to identify and verify your dish.
The previous account email ensures a proper transfer of ownership.
The installation coordinates allow Starlink to function accurately at the new location.
Step 3: Request Migration from unconnected.org Support
Once all the required details are collected, send an email to: support@unconnected.org
Email Format:
Subject: Starlink Migration Request – [Your Kit Number]
Body:
Kit Number: [Your Kit Number]
Previous Account Email (if applicable): [Registered Email]
New Installation Coordinates: [Latitude, Longitude]
School or Organization Name (if applicable): [Name]
Additional Information: [Brief explanation]
Processing Time: Migration requests are handled Monday to Friday. To avoid delays, submit your request before Friday if the transfer is needed by the weekend.
Step 4: Wait for Migration Confirmation
Once the dish is released and our support team processes your request, we will activate your dish under the unconnected.org network. You will receive a confirmation email once the migration is complete.
Important: Do not power on the dish before receiving migration confirmation, as it may still be linked to the previous account.
Step 5: Set Up Your Dish with unconnected.org
After receiving confirmation, follow these steps:
Set up the Starlink dish at the new location.
Connect the dish to the Starlink router.
Power on the system and wait for initialization.
Use the Starlink app to monitor the connection and adjust settings if necessary.
Additional Configuration: Enabling Bypass Mode for Third-Party Routers
If you plan to use a different router instead of the default Starlink router, you will need to request Bypass Mode activation.
Steps to Enable Bypass Mode:
Email support@unconnected.org requesting Bypass Mode activation after migration is complete.
Power on the Starlink router and keep it connected.
Wait for support to enable Bypass Mode.
Once confirmed, disconnect the Starlink router and use your preferred networking setup.
Key Reminders:
Migration requests must be submitted Monday-Friday to avoid weekend delays.
Ensure that the dish is released from the previous account before requesting migration.
Do not power on the dish before receiving migration confirmation.
Bypass Mode can only be enabled when the Starlink router is powered on.
By following these steps, you can successfully migrate your existing Starlink dish to unconnected.org, ensuring a seamless and uninterrupted internet experience. If you have any questions, reach out to support@unconnected.org for assistance.
