How to Troubleshoot Slow Network Speed on Your Starlink Kit

Experiencing slow internet speeds on your Starlink connection? Here are some steps to identify and fix the issue:

1. Check for Obstructions

   • Starlink requires a clear view of the sky to function optimally.

   • Use the Starlink app’s Obstruction Tool to check if trees, buildings, or other objects are blocking the signal.

   • Even minor obstructions can cause speed drops.

2. Restart Your Starlink Equipment

   • A simple reboot can resolve temporary network issues:

     1. Unplug the power cable from the Starlink dish and router.

     2. Wait for 30 seconds before plugging it back in.

     3. Allow a few minutes for the system to reconnect.

3. Test Your Connection Speed

   • Use a speed test tool (Fast.com or Speedtest.net) to measure your download and upload speeds.

   • Run multiple tests at different times of the day to check for performance fluctuations.

4. Reduce Network Congestion

   • If multiple devices are streaming, gaming, or downloading large files simultaneously, your bandwidth may be stretched. Try:

     1. Disconnecting unused devices.

     2. Limiting background downloads.

     3. Scheduling large updates for off-peak hours.

5. Check for Interference

   • If you’re using Wi-Fi, interference from other devices or networks can affect performance. To improve connectivity:

     1. Place the router in a central location away from walls or metal objects.

     2. Switch between 2.4 GHz and 5 GHz Wi-Fi bands to find the best connection.

If you’ve tried these steps and still experience slow speeds, contact our support team for further assistance.

Need Further Assistance?

If you've tried these steps and still experience slow speeds, contact support@unconnected.org for more resources and troubleshooting guides.